Who are we?
Stony Broke Cottage is a holiday rental home business. We arrange the booking and provision of holiday rental accommodation.
We reserve the right to amend Stony Broke Cottage’s details and prices quoted on the internet due to error or omission. In this unlikely event, you will be notified immediately and may cancel your provisional booking accordingly.
To secure your holiday dates you must pay a deposit of £100 or total amount if within 6 weeks of the start of your holiday. The booking is confirmed once we have sent you a booking confirmation (usually by email). This deposit is non-refundable. We strongly urge you to ensure you have adequate travel insurance as by paying the deposit you are agreeing to pay the full payment for your holiday, damage deposit and any dog charges.
It is possible to secure bookings by Cheque, Credit Card or Bank Transfer.
The balance of your payment is due 6 weeks before your holiday starts, at which point Stony Broke Cottage will request full payment of your holiday plus the damage deposit of £100 If the balance is not received by the date due on the booking confirmation, we reserve the right to make the cottage available for re-booking. This does not release you from your obligation to pay the remaining balance.
It is possible to pay the remaining amount by Cheque, Credit Card or Bank Transfer.
At the time of the full payment being due a refundable damage deposit of £100 will also be required. You and your fellow guests must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation you are responsible for the care of Stony Broke Cottage and its contents. It is expected that you treat the cottage with the respect that you treat your own home and leave the house and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling and disposal of dog mess from gardens/grounds.
Following your safe departure, we are allowed up to 7 working days to assess the property in order to ascertain whether any damage has been caused. If damage has found to be caused, over and above what we consider to be classed as ‘general wear and tear’, then we will contact you, the lead guest, with photographic evidence to explain why we are holding some or all the Security Deposit. This deposit will be refunded to you within 10 working days, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal or any untoward expenses.
If we can re-book any cancelled dates we will refund you all monies paid minus a £20 administration fee and any financial or other discounts/offers made in order to secure a new booking. Again, we strongly urge you to ensure you have adequate travel insurance in place.
Once a booking has been confirmed by Stony Broke Cottage it can only be changed to different dates by treating the original booking as a cancellation.
We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood, failure of utility services etc.) for any reason whatsoever subject to a full refund of all monies paid. We are not under any other liability if such a cancellation occurs.
Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control.
We welcome 2 dogs of all breeds to stay free of charge. By prior arrangement, we may accept more dogs at a charge of £25pw for each extra dog unless previously agreed.
You may only bring any dogs as mentioned on the booking confirmation, they must be over 6 months of age at the time of the holiday, house trained, clean, no bitches in season, up to date with flea prevention treatment and well behaved. They are not permitted on any furniture in the property and we request that they do not go up to the first floor. It is their holiday as well and we ask they are never left unattended at Stony Broke Cottage. We do however offer a dog walking/sitting service which is pre-bookable if you wish to visit any places which may not be dog friendly. This will be entirely at your own risk.
Guest conduct, safety and belongings
Only guests listed on the booking confirmation are allowed to stay at Stony Broke Cottage. No more than 4 people and 1 baby may stay in the cottage.
We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property. Due respect and consideration to neighbours must be observed at all times.
As the Owners of Stony Broke Cottage we are not liable to you the guest or any member of your party, including your dogs for any injury, loss or damage to your property or person, however caused. You should ensure that all personal possessions are removed on departure from the property. Our housekeepers to Stony Broke Cottage reserve the right to dispose of any personal belongings after your departure day without further reference to you.
Stony Broke Cottage is a non-smoking, non-vaping property.
Access is made over the cattle grid and ahead via the main gate and into the southern garden area. We live nearby and respectfully request that you only use the garden and parking space provided with Stony Broke Cottage. We also request that you respect the neighbouring properties and do not use the courtyard to park your car.
There is a travel cot, fireguard and a high chair provided for your use. Please can you bring your own cot sheets and bedding and anything else our little guest may require.
If you have any special requirements or medical needs for either you, your fellow guests who you are booking on behalf of or your dogs that you feel may not have been clarified by the text or photos on our website, please email us prior to booking. We will be able to answer any questions and help you establish if Stony Broke Cottage is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases it is your decision if you feel Stony Broke Cottage is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.
3rd Party Providers
We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur.
In the case of television and telecommunications (mobile reception, Wi-Fi/broadband etc.) we cannot be held responsible for the services to Stony Broke Cottage. We expect these services to be operating as normal for all guests’ enjoyment but these can be subject to interruptions in our rural area. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications or television.
Privacy Statement - We are committed to protecting and respecting your privacy
This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.
Stony Broke Cottage collects information about you (our guest) to:
- Process your booking
- Communicate throughout the process of booking and managing your holiday experience.
- Carry out our obligations arising from any contracts entered into by you and us
- Seek your views or comments on the services we provide
- Notify you of any changes to our services
- Send you communications which may be of interest to you, for example, sending you emails or details of future promotions and offers
- Analyse and review and for marketing purposes of Stony Broke Cottage.
Who do we share your information with?
Stony Broke Cottage may pass on your personal details to individuals and organizations (such as key holders), as part of our business process and functions. This is so that your holiday booking, rental and any travel-related services (if any) may be managed and provided. We keep your information securely and do not share it with third parties other than as outlined in this statement or where permitted by law.
How do we treat your information?
All details you give to Stony Broke Cottage at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. We keep your information securely and do not share this information with third parties other than as set out in this statement. Only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information. The companies and third parties (key holders) to whom we disclose customer details may contact you. If you do not wish to receive any of the communications set out in this statement, please inform us as soon as possible by letter or e-mail, the details of which are set out above.
What information do we collect and what do we use your information for?
Stony Broke Cottage collect information about you as part of our business process and functions. The information normally includes your name, address, telephone number, names of party members, a contact email address, payment arrangement details and special requirements such as those relating to any disability or medical condition which may affect any party member’s holiday arrangements. In the first instance, please contact Stony Broke Cottage should you have any query about how your information is being collected, processed and used. Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to the Data Protection Officer and sent to the following email firstname.lastname@example.org or posted to 4 Ainthorpe Court, Easton Lane, Ainthorpe, Whitby. YO212LF.
The Information Commissioner’s website contains further useful information and advice: www.ico.org.uk
Important Additional Covid-19 Information
What we are doing to help during the Covid-19 outbreak.
We have introduced new safety measures to reduce the risk of infection to guests, staff and owners and following our risk assessment have achieved the 'We're Good to Go' seal of approval to highlight this.
All cleaners will be provided with PPE including aprons, gloves and masks and a supply of hand sanitiser. Additional cleaning will take place between changeovers to ensure a deep clean and extra time will need to be left between guest leaving and cleaning staff accessing the cottage. This will mean temporary changes to existing check in and out times to facilitate this.
Hand sanitiser will be available in the cottage for guests use as well as cleaning fluids and cloths should you wish to use these during your stay.
We are continually looking at possible additional measures and will keep this information updated.
What we’re asking guests to do to help:
Please DO NOT travel if you're experiencing any Coronavirus symptoms. These include a high temperature, a new continuous cough, or loss or change to your sense of smell or taste.
Wash your hands before travelling and if you can, bring extra hand sanitiser gel for use during your stay and when visiting the local area.
To help with social distancing please do not arrive in advance of earliest check in time.
Please keep to the designated cottage area throughout your stay unless going to and from your car.
If you develop symptoms of Covid-19 whilst staying at the cottage, please notify the owner immediately as per attachment below and follow all up to date guidance from the Government at www.gov.uk/coronavirus to ensure we all remain as safe as possible.
Covid Refund Guarantee
The Covid refund promise covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate.
These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation and you can look for suitable cover on comparison sites such as www.gocompare.com.